Breaking Bad News to Residents: A Five-Stage Process for Giving Instructive Feedback

Presenter: Franklin J. Medio, PhD

Recorded: May, 2017

Webinar Description:
Despite the best of intensions , giving feedback can sometimes be a daunting task, resulting in a disappointing conversation for both parties. The instructive feedback process provides a strategy to effectively manage these conversations to produce a positive learning experience.

Webinar Objectives

  • Explain the differences between an enabler and an advocate and how to avoid common enabling behaviors
  • Describe a Five-Stage Process to give residents crucial instructive feedback when performance falters