Chief Resident Virtual Coaching Leadership Course

1/2 Day Course- Course curriculum will cover these five focus areas with the following learning objectives:

Conflict Management & Communication Strategies

• Recognize typical sources of interpersonal conflict in clinical training environments.
• Differentiate assertive, passive, and aggressive communication behaviors.
• Demonstrate (Competent) use of a structured conflict management framework (e.g., SBAR + assertive communication) in simulated peer conflict situations.

Culture & Leading Change

• Identify key characteristics of high-performance teams and assess how consistently they are present within their own organization or clinical unit.
• Explain how organizational culture influences performance and change, with emphasis on the conditions that support high-performance teams.
• Apply selected steps of Kotter’s Change Model to a current or anticipated change initiative in their organization.
• Commit to one or two concrete leadership actions to strengthen culture and support sustainable change in their own context

Mentoring, Coaching, & Burnout

• Explain the distinctions between mentoring, coaching, and sponsoring in medical education roles.
• Identify common indicators of burnout in themselves and colleagues.
• Apply open-ended coaching questions to guide peer problem-solving and emotional processing.

Time Management & Leadership Skills

• Prioritize time and effort strategically to advance leadership responsibilities and change initiatives.
• Adapt leadership style intentionally in response to team dynamics, situational demands, and phases of organizational change.
• Apply adaptive leadership behaviors—including delegation, boundary-setting, and saying no in ways that preserve relationships and build alliance.
• Advance organizational change by aligning leadership behaviors with culture, context, and stakeholder needs.

Giving and Accepting Feedback

• Identify features of high-quality feedback using written examples and peer observations.
• Construct behaviorally specific, educationally valuable feedback for learners, peers, or supervisors.
• Demonstrate strategies for accepting feedback non-defensively and reflecting on improvement.

Course ID: CR100

Group pricing available: When registering 2 or more registrants, use coupon code BULKREG for 10% off