Complaint Letters – Sink or Swim?

Presenter: Amy Durante, MHA and Christine Redovan, MBA, MLIS

Recorded: June, 2025

Webinar Description:
Out of the blue you get the dreaded “ACGME Formal Complaint – Response Requested” email. Don’t panic!  Let us take you through a multi-step process for addressing complaint letters designed to explore the reason behind the complaint and provide documentation of corrective action.

Webinar Objectives:

• Compare complaints vs. concerns 

• Use templated action process to address complaints 

• Develop routine documentation habits